HUAWEI CHM/CHC Smartphone FAQs (CHC-U01/U03/U23 and CHM-U01) Issue 01 Date 2015-03-12 HUAWEI TECHNOLOGIES CO., LTD.
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 1 / 87 1 Basics 1.1 Can I use 4G networks with my phone? No. Your phone is a WCDMA 3G phone. 1.2 Color schem
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 2 / 87 GPS and GLONASS Bluetooth 4.0 The CHC-U03 supports single SIM card while other models support d
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 3 / 87 Touch to return to the home screen. Return: Touch to return to the previous screen or exit the curren
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 4 / 87 1.5.2 How do I install a SIM/UIM card? Figure 1-2 Installing a SIM/UIM card to the CHC-U03 Befor
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 5 / 87 1.5.3 How do I install a microSD card? Figure 1-3 Installing a microSD card to the CHC-U03 1.5.4
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 6 / 87 1.5.5 How do I close the battery cover? Figure 1-4 Closing the battery cover of the CHC-U03 1.6 H
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 7 / 87 You can have nine home screens at most. Only blank home screens can be deleted. 1.6.2 How does my
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 8 / 87 CHM:
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 9 / 87
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 10 / 87 1.6.3 How do I edit the main menu? CHC: CHM:
i / 87 Version Changed Section Change Description Date Author 01 N/A Finished the hotline FAQs for the CHC-U01/U03/U23 and CHM-U01 general vers
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 11 / 87 1.6.4 How do I switch between 2D and 3D home screens? Your phone does not support 3D home screens.
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 12 / 87 If the home screen doesn't have enough space, your phone will automatically create a home sc
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 13 / 87 Touch when the contact is already in your contacts list. Touch when the contact is not in your
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 14 / 87 1.7.2 How do I import or export contacts? On the home screen, touch . Touch then Import/Ex
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 15 / 87 1.7.3 How many contacts can my phone save? You can save 2000 or more contacts in your phone's
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 16 / 87 Method 2: In Contacts, touch Groups, choose a group, and touch Add members at the bottom of the sc
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 17 / 87
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 18 / 87 You can only add contacts saved to your phone to contact groups. 1.8 Text messaging 1.8.1 How do I
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 19 / 87 1.8.2 How do I lock a text message in a conversation? How do I delete one or more conversions and te
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 20 / 87 How many text or multimedia messages can be saved to your phone depends on your phone's ava
HUAWEI CHM/CHC Smartphone FAQs Contents ii / 87 Contents 1 Basics ...
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 21 / 87 1.8.6 How do I set the SMS center number? On the Messaging screen, touch and choose Settings from
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 22 / 87 1.9.3 What will my phone display when one card is being used for a call and the other receives a c
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 23 / 87 5. Touch and attach images, audio clips, or videos to the message. 6. Touch Send. 1.10.2 What c
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 24 / 87 1.11 Music 1.11.1 How are my songs sorted? Albums: Songs are sorted by album. Artists: Songs are sor
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 25 / 87 3. The file is corrupted. 4. The file is copyright-protected (for example, a .dcf file). 5. Your
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 26 / 87 1.12.9 What photo formats and sizes does my phone support? The photo format of your phone is JPG by
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 27 / 87 1.14 Bluetooth 1.14.1 Does my phone support Bluetooth headsets? Yes. 1.14.2 Can I connect my phone t
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 28 / 87 To share a contact, go to Contacts, and touch . From the displayed option menu, choose Import/Exp
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 29 / 87 Solution 2: Turn on Bluetooth from the notification panel. Bluetooth is turned on, but your ph
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 30 / 87 The Bluetooth detection has timed out. Solution 1: Touch Settings > Bluetooth, turn off Visib
HUAWEI CHM/CHC Smartphone FAQs Contents iii / 87 1.10 Multimedia messaging ...
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 31 / 87 Your phone supports Bluetooth games. The method for using this function varies depending on third-pa
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 32 / 87 1.17 Can I download themes to my phone? Does my phone support live wallpapers? You cannot download
HUAWEI CHM/CHC Smartphone FAQs 1 Basics 33 / 87 1.21 Does my phone come with a headset? What line order does my phone support? Your phone's hea
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 34 / 87 2 Common settings 2.1 Email 2.1.1 How do I configure email settings? Adding an email ac
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 35 / 87 5 Touch Next and enter the account name and password to log in to the email.
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 36 / 87 6 Touch Next to configure the email receiving settings, such as the inbox checking frequ
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 37 / 87 7 Touch Next to name the account and enter your name. Touch Done to log in to your email
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 38 / 87 Auto setup: You can automatically set up your email account for certain email service pro
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 39 / 87 2.1.2 Can I view emails when no Internet connection is available on my phone? Yes but onl
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 40 / 87 2. Turn on Wi-Fi to search for Wi-Fi networks in range. 3. If Wi-Fi is turned on, you
HUAWEI CHM/CHC Smartphone FAQs Contents iv / 87 1.15.5 What can I do if the navigation application on my phone cannot receive signals from GPS satel
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 41 / 87 2.2.2 What Wi-Fi protocols does my phone support? Your phone supports 802.11b/g/n. 2.
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 42 / 87 2.2.5 How do I know whether my phone is using its mobile data connection or a Wi-Fi connect
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 43 / 87 After a device connects to your phone over Wi-Fi, you can access the Internet from that de
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 44 / 87 2.4 How do I connect my phone to a Wi-Fi hotspot with a static IP address to access the Int
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 45 / 87 When your phone uses DHCP to access the Internet through Wi-Fi, it must wait for the rout
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 46 / 87 Go to Settings. Touch Sound > Phone ringtone. Select the desired ringtone and touch the
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 47 / 87 2.7.3 How do I change the system font size? Go to Settings, touch Display > Font size, a
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 48 / 87 To save a web page to bookmarks, on the browser screen, touch on the left of the address
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 49 / 87 2.8.11 How do I view my phone's data service status or disable the data service? Flick
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 50 / 87 Touch Add VPN network. On the displayed Edit VPN network screen, set the required param
HUAWEI CHM/CHC Smartphone FAQs Contents v / 87 2.7.6 How do I switch to the stroke input method? ...
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 51 / 87 2.9 Screen lock 2.9.1 How do I set a screen unlock PIN? 1. Choose Settings > Privacy &a
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 52 / 87 2.9.3 How do I set a screen unlock pattern? 1. Go to Settings and touch Privacy & se
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 53 / 87 To unlock the screen, press the power button to turn on the screen and follow the onscreen
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 54 / 87 2.11.2 How do I download third-party applications? You can download third-party application
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 55 / 87 Uninstalling applications On the home screen, go to Settings. Touch Manage apps, select
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 56 / 87 Cause 2: The application may not be compatible with your phone system version. Your phone i
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 57 / 87 2.12.2 Can I install third-party applications to a microSD card? If so, will running these
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 58 / 87 2.13.2 Can I back up my contact groups? Yes. 2.13.3 What data can be backed up on m
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 59 / 87 2.14.3 What does the Manage apps screen look like? In the upper part, you can switch betw
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 60 / 87 Touch an application, on the displayed screen, you can perform operations on the applic
HUAWEI CHM/CHC Smartphone FAQs Contents vi / 87 2.13 Backup and restoration ...
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 61 / 87 2.16 Does my phone support the blacklist function of Security Guard? No. 2.17 How do I conf
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 62 / 87 2.19 Can I synchronize my phone's date and time with the network? Yes. To do so: On th
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 63 / 87 2.24 How do I turn on or off airplane mode? 1. On the home screen, go to Settings. Under W
HUAWEI CHM/CHC Smartphone FAQs 2 Common settings 64 / 87 2.31 Is my phone provided with a status indicator? Yes. 2.32 Can I use other power adapters
HUAWEI CHM/CHC Smartphone FAQs 3 Others 65 / 87 3 Others 3.1 Does my phone support the quick calling function when the screen is turned off? No. 3.2
HUAWEI CHM/CHC Smartphone FAQs 3 Others 66 / 87 Figure 3-1 Note displayed to ask you to turn on Wi-Fi After your phone connects to a Wi-Fi network
HUAWEI CHM/CHC Smartphone FAQs 3 Others 67 / 87 3.2.1.2 How do I enable multi-screen interaction when Wi-Fi is turned on on my phone? Figure 3-2 Dev
HUAWEI CHM/CHC Smartphone FAQs 3 Others 68 / 87 Figure 3-3 Connecting to a discovered device 3.2.2.2 How do I connect to a device if no devices ar
HUAWEI CHM/CHC Smartphone FAQs 3 Others 69 / 87 Figure 3-4 Message displayed when no DLNA devices are discovered 3.2.3 How do I push media files t
HUAWEI CHM/CHC Smartphone FAQs 3 Others 70 / 87 Figure 3-5 Discovered Miracast device list 3.3 Does the phone support scheduled power-on and power
HUAWEI CHM/CHC Smartphone FAQs Contents vii / 87 3.2.3.1 How do I push an image to a DLNA device? ...
HUAWEI CHM/CHC Smartphone FAQs 3 Others 71 / 87 Turn off the mobile network by disabling Mobile data always on under Settings > More > Mobil
HUAWEI CHM/CHC Smartphone FAQs 3 Others 72 / 87 3.11 How do I enter recovery mode and restore my phone to its factory settings? When an update packa
HUAWEI CHM/CHC Smartphone FAQs 3 Others 73 / 87 3.15 Can I remove the battery? Will configuring my phone to automatically set the date and time gene
HUAWEI CHM/CHC Smartphone FAQs 3 Others 74 / 87 3.21 Does my phone support App2SD? How do I move an installed application to the microSD card? No, y
HUAWEI CHM/CHC Smartphone FAQs 3 Others 75 / 87 ROM partitions (a phone ROM is similar to a hard disk on a computer) 8 GB Partition Size Descri
HUAWEI CHM/CHC Smartphone FAQs 3 Others 76 / 87 3.24 My phone can stand by normally, but the screen cannot be turned on. What can I do? Press and
HUAWEI CHM/CHC Smartphone FAQs 3 Others 77 / 87 3.27 Why does my phone receive no signal after I activated the function of enabling only 4G data ser
HUAWEI CHM/CHC Smartphone FAQs 3 Others 78 / 87 3.33 After I insert and remove the headset, my phone's screen will freeze (cannot be unlocked w
HUAWEI CHM/CHC Smartphone FAQs Contents viii / 87 3.35 After I inserted a 4G card into my phone, enabled data service, and took my phone from an are
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